Rural water systems do not run on infrastructure alone. They run on people, their labour, skills and everyday decisions.
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Published OnJun 2026
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AuthorsDeepak Gupta and Prerna Pandey
BACKGROUND
West Bengal’s digital transformation journey began long before it became a national priority. From early investments in GIS-based asset mapping to the development of innovative sector-specific applications, the state has consistently demonstrated a culture of experimentation and leadership. This report examines the systems, practices, and institutional choices that have shaped this evolution.
It also explores the challenges that emerge as digital ecosystems mature, offering important lessons on interoperability, integration, and the next phase of technology-enabled governance. For practitioners and policymakers, the report provides a rare look at how innovation can be institutionalised within public systems and sustained over time.
