As Is Study of State IT Systems – PHED Assam

As Assam strengthens rural water service delivery under the Jal Jeevan Mission, digital systems are becoming increasingly important in improving accountability, responsiveness, and operational efficiency. This report explores the state’s evolving digital ecosystem and examines how technology is being used to support programme implementation, monitoring, and decision-making.

The findings highlight emerging good practices, institutional strengths, and opportunities to strengthen integration across systems. The report offers valuable insights into how states can leverage digital transformation to improve service delivery while navigating the realities of implementation at scale.